The entry to the market of disruptive “born digital” companies has both changed consumers’ expectations and disrupted incumbents’ business models, paving the way for a generalized Digital Transformation momentum across companies worldwide. At the heart of this disruption lies a superior ability to analyze data and to continuously deliver actionable information and superior customer experiences.
As work becomes increasing more collaborative, employees everywhere must tap into corporate knowledge at any time.
Financial institutions need to focus on building both strong external relationships as well as internal collaboration between the large number of individuals and teams involved in daily operations. Tackling these challenges requires a new way of thinking and the use of technology to connect, engage, communicate and collaborate in a private and secure manner.
Commercial airlines employ 8.7 million people and support an additional 50 million more workers, in offices and airports around the globe, and they move three million passengers per day over 100,000 flights. The result is millions of people disconnected, yet interconnected in their jobs. This does not include the millions …
It is not easy for a general insurer to foster close relationships with their customers. Even calling the customer “policyholder” seems to put distance between them. After all, as consumers, insurance is something we buy, but never hope to use. And when we do use it and make a claim, …
Building any complex structure brings together a diverse team of experts, professionals and craftsmen. How do you engage everyone working together when they are loosely connected and in dispersed locations? Each comes from a different perspective, with unique skills, who are challenged to collaborate through an extended network of systems …
In 2014 Our Social Times ran a series of webinars around the theme of The Future of Business Communications. The first in the series, titled Moving Beyond Email, analysed the challenge facing organisations that are seeking to wean themselves off email communications.
