Revolutionizing the Airline Industry with Improved Communication and Collaboration

Commercial airlines employ 8.7 million people and support an additional 50 million more workers, in offices and airports around the globe, and they move three million passengers per day over 100,000 flights. The result is millions of people disconnected, yet interconnected in their jobs. This does not include the millions …

Challenges and Opportunities to Improve Communication and Collaboration for Insurance Companies and their Insureds

It is not easy for a general insurer to foster close relationships with their customers. Even calling the customer “policyholder” seems to put distance between them. After all, as consumers, insurance is something we buy, but never hope to use. And when we do use it and make a claim, …

Using Communication and Collaboration Technology to Keep Construction Projects On Schedule and On Budget

Building any complex structure brings together a diverse team of experts, professionals and craftsmen. How do you engage everyone working together when they are loosely connected and in dispersed locations? Each comes from a different perspective, with unique skills, who are challenged to collaborate through an extended network of systems …

Galaxy Convenience Stores

Galaxy Convenience Stores is a retail chain of 12,000 franchised stores in 5 countries. It employs 6,000 workers directly and franchisees employ 150,000 in stores.

See how Galaxy uses Vmoso to:
– improve communication and collaboration across the enterprise
– distribute information from headquarters to franchise stores,
– exchange best practices between stores
– improve communication among employees within each store
– collect and act upon customer feedback

Galaxy Insurance

Galaxy Insurance is a large general insurer, primarily offering household and motor insurance. It sells direct to consumers, and also deals through intermediaries such as brokers and agents.

As the insurance market has moved towards selling through aggregators and price comparison websites, the relationship between the insurer and the customer has weakened. See how Galaxy Insurance is addressing this by using Vmoso to give customers a single point of contact, increasing the speed and quality of service, improving customer satisfaction and increasing retention rates.