Customer service trends are changing. Customers are becoming more self-sufficient. Studies show that more than 66 percent of customers prefer to solve their own problems before attempting to reach a customer service representative. This is done by searching knowledge bases, looking through question and answer archives…
Clearvale is the social network for business, where transparency and accountability mean real work gets done. Clearvale in Action provides detailed examples of how organizations across a variety of fields are using Clearvale to improve business processes in an effort to make a full social enterprise transformation.
One department within the enterprise that stands to benefit greatly from enterprise social networking is human resources (HR). HR departments constantly deal with a number of challenges, changes, and employees. As companies identify areas where social solutions can be put to use, HR should be one of the first and …
Using Clearvale helps the entire sales organization stay connected and improves its ability to manage current and future deals in a single collaborative platform. With increasing pressures to close more deals that impact the company bottom line, sales teams need the right tools to make more informed business decisions.
Companies spend a great deal of time and money setting up tools to make each of its departments more effective. But rarely do these tools enable effective collaboration and communication across departments and partners. An enterprise social network (ESN) is a good platform to derive even greater value from each …
